Frequently Asked Questions
Delivery, payment, checking your parcel and exchanges — the questions our customers ask us most on Messenger.
Last updated: 1 October 2026
Orders & Payment
Do I have to pay in advance?
- No. AMRB delivers cash on delivery to all 64 districts. You pay the rider the item price plus the delivery charge when the parcel arrives.
Can I pay by bKash or Nagad instead?
- Yes, on request. Send us your order number and the payment screenshot on Messenger or WhatsApp and we will mark your order as prepaid.
Can I cancel or change my order?
- Yes, as long as it has not been dispatched. Message or call us with your order number as early as possible — most orders leave our hands the same evening.
Will I get a confirmation?
- Yes. You receive an order confirmation with your order number, and the courier sends an SMS with the delivery details.
Delivery
How long does delivery take?
- 24–48 hours inside Dhaka city and 3–5 working days anywhere else in Bangladesh. Eid, Ramadan and public holidays can add a day or two.
What is the delivery charge?
- ৳80 inside Dhaka, ৳100 in the nearby districts of Gazipur, Narayanganj, Munshiganj, Narsingdi and Manikganj, and ৳130 nationwide. Selected pieces ship free, and the exact figure is always shown before you place the order.
Can I open the parcel before I pay?
- Yes — always. Open it at the door, check the size, colour and condition, and if you do not want it, hand it back to the rider and pay nothing.
Returns & Exchange
Can I return a product after delivery?
- No. Once you accept the parcel it is non-returnable. Your free chance to send it back is at the door, before payment.
Can I exchange it for another size?
- Yes — if the size genuinely does not match our published measurements and the tags are intact, and only if that size is in stock. Same product, same price. Please read the full policy first.
The product I received is damaged — what do I do?
- It should have been checked before payment. A damaged product is not exchangeable after it has been accepted at the door, so the remedy is to refuse it during delivery. If you have already accepted it, message us with photos and we will look into it, but we cannot promise an exchange.
Do I pay delivery again for an exchange?
- Yes, and it is not refunded. You send the delivery charge in advance so we can dispatch the exchange piece, then pay the delivery charge in cash to the rider when it arrives and hand over the original piece.