Privacy Policy

What Information We Collect

We only ask for what is needed to get a parcel to your door and to help you afterwards.

• Order details — your name, mobile number, district, upazila and full delivery address, along with the items and sizes you ordered.
• Contact details you choose to give us — your Messenger name, WhatsApp number or email address, whenever you message us.
• Optional extras — photos or video you send about a product, and product reviews you publish.

Why We Use It

Every piece of data below has exactly one job.

• To prepare, pack and dispatch your order, and to work out the correct delivery charge for your district.
• To confirm your order by phone or SMS, and to keep the delivery rider's address entry accurate.
• To answer your questions, arrange an exchange if you qualify for one, and settle any delivery problem.

Who We Share It With

We share the minimum necessary, only with the parties who have to move your parcel.

• Our courier partners — Pathao Courier, Steadfast Courier and RedX — receive your name, mobile number and delivery address so the parcel can reach you.
• Nobody else. We do not sell, rent or trade your personal information, and we never add you to a marketing list you did not ask for.
• We may disclose information where Bangladeshi law requires it, for example under a law-enforcement or court order.

We will never ask for your bKash or Nagad PIN, OTP or full card details. If anyone claiming to be from AMRB asks for those, it is not us — block the number and tell us on Messenger.

Payments and Financial Details

Cash on delivery is the default, which means we never see your card or bank details at all.

• If you pay in advance by bKash or Nagad, we keep only the transaction ID, the amount and your mobile number, so we can match your payment to your order.
• We never store card numbers, bank account numbers, PINs or one-time passwords.

How Long We Keep It

Bangladesh's consumer rules expect us to hold order records for a limited period, then let them go.

• Order records — name, mobile number, address and order details are kept for up to 3 years for accounting and dispute purposes, then deleted.
• Anything outside that, such as a review photo, is kept only while the post or product page is live.

Your Rights

You can ask us about your information at any time, and we will answer honestly.

• Ask what we hold about you, and ask for a correction if anything is wrong.
• Ask us to delete your information, except the order records we are legally required to keep.
• Send your request on Messenger or WhatsApp using the mobile number on the order. We respond within 7 working days.

Cookies and Local Storage

We use very little, and nothing to track you across other websites.

• Local storage — your language choice (English or Bangla), your shopping bag and your saved looks stay in your own browser so the site works on your next visit.
• We run no advertising or cross-site tracking cookies.