Return & Exchange Policy

Step 1 — Your Only Free Return Window Is at Delivery

Before you pay, the parcel is still an open parcel. Everything below exists because once you accept it, we cannot take it back for free.

• Open the parcel in front of the delivery man.
• Check the size, colour, fabric, stitching and condition.
• If anything is wrong, or you simply changed your mind, give the parcel back to the rider and pay nothing.

This is a genuine no-cost return — no restocking fee, no courier pickup, no questions.

Step 2 — After Delivery: Non-Returnable

Once you have accepted the parcel and paid, the order is final. Products cannot be returned for a refund and cannot be dropped off at our office.

• We do not arrange reverse pickup, and we do not refund cash for change of mind, wrong size or buyer's remorse.
• Store credit, exchange-in-lieu-of-refund and 'return it next time you order' are not available.
• This is the trade-off of cash on delivery with open-parcel inspection: you get to decide at the door instead of after.

Step 3 — Exchange Is Allowed in Only Two Cases

After delivery, an exchange is possible only when one of the following is true. Nothing else qualifies.

• Size does not fit — the piece does not match your measurements against our published size guide, and the tags are still intact.
• Wrong colour received — the colour you received is clearly and objectively different from the colour shown on the product page.
• Anything based on taste — you liked the fabric less in person, the drape differs from the photos, you found a better price elsewhere — is not an exchange case.

Step 4 — Damaged Products Cannot Be Exchanged

Damage is a delivery-time check, not an after-sales claim. It can only be verified while the parcel is open and in front of the delivery man.

• If the piece is damaged, torn, stained, has loose stitching or a faulty zip when the rider hands it over, refuse it and pay nothing. That is the correct and complete remedy.
• If you accept a damaged piece at the door, it cannot be exchanged afterwards. There is no way for us to verify the damage later, so damaged products are not exchangeable.
• Damage caused after delivery — wear, washing, staining, iron burn, perfume or a pet — is never exchangeable under any circumstances.

Please open the parcel before you pay. It takes thirty seconds, and it is the only moment when a problem can still be solved for free.

Step 5 — How to Request an Exchange

Message us first, pay the delivery charge in advance, and only then is the exchange parcel dispatched.

1. Contact us on Messenger or WhatsApp within 3 calendar days of delivery, quoting your order number, the product name, and the size or colour you received.
2. Tell us which size or colour you want instead. We check live stock and confirm whether the exchange is possible. No stock means no exchange — we will tell you honestly instead of taking your money.
3. We confirm the total and share our bKash or Nagad number. You send the advance amount first.
4. The exchange parcel is dispatched only after that advance payment lands in our account. Please share the screenshot so we can match it.
5. When the rider comes with the exchange piece, keep the original piece and hand it to him. Pay only the delivery charge in cash at the door.

Step 6 — Exchange Conditions

Even when an exchange qualifies, these conditions always apply.

• Same product only. You can change the size or colour of the piece you bought — you cannot swap it for a different design, a different category, or a different product.
• Same price only. The exchange piece must carry the same price as the item you paid for. On a sale item the exchange is priced at what you actually paid.
• Subject to stock. We exchange only what is physically in our stockroom. If the size or colour you want is out of stock, the exchange cannot be honoured.
• The delivery charge is paid twice and is never refunded — once in advance to send the exchange parcel, and once in cash to the rider on arrival.
• The original piece must be unworn, unwashed and unaltered, with all tags and the original packaging intact.
• One exchange per order. Exchanges cannot be chained, and cannot be combined with a second exchange request later.

We are a Bangladeshi brand shipping cash on delivery. This exchange-only model is what lets us keep prices low, inspect parcels open at every door, and put more money into the cloth itself.

Step 7 — What We Cannot Accept

To keep expectations clear, here is the full list of claims we do not process.

• Change of mind, buyer's remorse, or 'I ordered the wrong size' without a size-guide mismatch.
• A colour that looks slightly different on your screen, or a shade difference inside the same colour family.
• Fabric, fit or drape you simply do not prefer in person.
• Tags removed, or a piece that has been worn, washed, dry-cleaned or altered.
• Any damage or missing part that was not raised with the delivery man before the parcel was accepted.